The E-Business department of Electrabel asked LBi to analyze their e-business strategy. They also wanted LBi to design a strategic roadmap to bring them to the fourth level of e‑business within five years.

The e-business had to be integrated by way of a roadmap and the proposal had to be compatible with the existing projects and e-business infrastructures.

LBi proposed a strategic roadmap for the next 5 years related to 8 given 'chapters' such as enterprise portal, e-collaboration, e-marketing, e-billing, web analytics, users access management, Web content management, Call center integration.

The methodology used for this project consisted of face-to-face interviews of Electrabel key people, documentation analysis, industry literature, the LBi group experience, practical approach and expertise.

• Belgium

• English version