On Thursday August 25th we welcomed a lot of guests in our Brussels office to tell them all about the next to come in the field of Social CRM.

 

The world is constantly changing and evolving and it is without doubt that Social CRM can bring a lot of added value.

The focus of the afternoon was all on the next steps to introduce or further develop Social CRM for your company. In a few hours time, you could discover how to use Social CRM more efficiently and the importance of having the necessary resources and guidelines available.

Missing these steps could result in a negative experience, and that is the last thing you want for your company. Make sure you don't let social media become merely a face(book)lift.

Did you 'socialize' with our photobox? A cool and fun ambiance generator: have your picture taken and automatically uploaded to the Facebook fan page!

The hottest insights and solutions were presented in the following presentations:

Social CRM Creating a Social Media policy Enterprise 2.0 Case Studies Organizing for enterprise 2.0 Social media measurement Loyalcation: when loyalty meets mobile Social/ Mobile Commerce Legal implications of Social Media

We hope all our speakers gave you some insight, tips and trics, about how your company can benefit from Social CRM.

The powerdemos were intended as an introduction into the world of Social CRM. Each presentation was only a summary of the different aspects relative to this powerful media. We would gladly elaborate on these aspects with you and adapt them to your specific industry and business model. In the meantime, check out the impressions of the afternoon, as well as the slides for the different presentations and we look forward to continue the dialogue we started with all of you.

And of course, last but not least ... Everbody could enjoy in our Social Corner a drink, finger food and sandwiches. What can be more social than that?!